What to Expect
Chiropractic care can look a little different from one practice to the next—here’s how I do things at Thrive
Your experience at Thrive is designed to be simple, clear, and supportive from start to finish.
From the moment you walk through the door, you’ll be welcomed into a warm, family-friendly space where you can relax, ask questions, and feel truly heard.
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Tailored to You
No two people are the same, and neither is their care. Every plan is built around your goals, your lifestyle, and how you want to feel not just a one-size-fits-all routine.
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Relaxed, Family-Friendly Space
The studio is designed with real life in mind. From a calm, open-plan setting to a play area for little ones, it’s a space where the whole family can feel at ease.
Whether it’s your first appointment or a regular adjustment, you’ll always know what to expect—and you’ll never feel rushed or unsure. Here’s how your care journey will unfold:
Book Your Visit
Use the simple, quick and convenient online booking tool to find a time that suits you and your schedule. Once booked, you’ll receive a welcome email with everything you need, including directions to the studio and the health form that you will need to complete before your first visit.
First Appointment
We’ll chat through your health history, concerns, and goals to get a clear picture of where you're at. A full exam follows, checking posture, alignment, and nervous system function to fully understand what’s going on beneath the surface. If appropriate, your first adjustment may take place during this visit.
Personalised Plan
At your second visit, you’ll receive a clear, report of findings along with a plan tailored to your needs. We’ll talk about what care looks like, how long it may take, and your options moving forward. In more complex cases, this is when your first adjustment will happen.
Care That Evolves
As your body adapts, so will your care. Some appointments require more adjustments, some less. The adjustments given at each appointment are based on how you're progressing ensuring your care stays effective, responsive, and in tune with what your body needs.
Progress Reviews
As well as assessing your progress visit to visit, I perform thorough Progress Reviews every 10 visits, or earlier if required. I will reassess all your functional tests to ensure we are on track. Whether your goals are short-term relief or long-term wellbeing, I will tailor your care to keep you moving forward.
Ongoing Support
Your care doesn’t stop at the adjustment table. Whether you need lifestyle advice or a trusted referral then I’m here to support you. I work closely with a local network of midwives, nutritionists, personal trainers and other professionals to make sure you feel cared for in every aspect of your wellbeing.
Testimonials
I’m so grateful to the families who’ve trusted me with their care. Here are a few of their kind reflections.
I've known Jess for 15 years. I've been going to her for almost as long. I have also taken all 4 of my boys (from new borns) to see her. She is amazing, gentle and thorough. I always walk feeling light and well adjusted. She's the best!
Kelly A
Jess is amazing! Cannot recommend her enough, I've taken my whole family to see her for the past 3 years. My sons like her gentle technique and we appreciate that Jess takes the time to explain everything and provides exercises and recommends supplement changes to compliment our chiropractic care.
Rach D
Jess is absolutely amazing. She is so knowledgeable and knew exactly how to help me. After just a few visits, I already felt so much better. The place that Jess has created at Thrive is also amazing. It’s comfy, welcoming and you feel relaxed as soon as you enter the door. I can’t recommend Jess highly enough.
Tom H
Jess is an amazing chiropractor and has been adjusting me for the last 4 years. Not only is she kind and compassionate but she delivers the best adjustments that help keep me feeling great and performing at my highest level. Nothing short of brilliant!
Charlotte T
Jessica is a caring, knowledgeable and gentle chiropractor. Her examinations are incredibly thorough and she really listens to you. I've experienced Chiropractic care with her before, during and after pregnancy. She assessed and adjusted my newborn which was incredible. I'd highly recommend her to everyone but especially women who want to experience a comfortable pregnancy and birth as well as those who want to get their children off to a good start in life. Jess, you are just wonderful, thank you for everything.
Maya J
Jess is absolutely phenomenal. I can't praise her enough. When I came to her I was in pain in so many places, which I thought was just something I had to accept as part of ageing. When I asked Jess what she could do to help, she said she could eliminate the pain. I was incredulous, but I gave her the benefit of the doubt and I am so delighted that I did. Because she worked through all my issues and I feel better now in my 50s that I ever did in my 40s. She is so intuitive and skilful she is able to find the sources of the issue and work through them. I would recommend her highly!
Ayesha K
Jess has been my chiropractor for 16 years. I cannot recommend her enough. She is professional, thorough and really understands me as a client. I have scoliosis and my visits for adjustments keep me strong and as such have helped me to run 3 marathons and an ultra marathon and helped me to deal with some major life traumas. Without Jess's Chiropractic care these events would have been a lot harder to get through. Jess takes an holistic approach and general health and wellbeing are important to her. The care I receive from Jess has definitely made a real difference to me.
Jo D
I have been seeing Jess for a few years now and have recommended her to friends and family. I had never visited a chiropractor before but Jess explains everything she is doing, gives great advice on self care and creates a calm and friendly environment for treatment.
Lucy B
Jess is amazing! Feel so lucky to have found her. When I first went to see her, I was barely able to walk and facing my final few months of pregnancy using crutches. But she has literally helped me survive my third trimester giving me my mobility back and allowing me to be a much better version of myself. Her approach is kind, caring, professional and completely holistic - she really looks at the whole picture to make sure she can help as much as possible. Thank you Jess!
Mum of 2
Chiropractic For The Whole Family
Starting with pregnancy, through to newborns, parents and even grandparents. I love supporting every member of the family on their wellness journey! Don’t wait—book your appointment now and start feeling your best together.
Book NowFrequently Asked Questions
We know starting chiropractic care can come with lots of questions, especially when it’s for you or your little ones. Here you’ll find answers to some of the most common things people ask before, during, and after their visits.
1. How do I book, reschedule, or get in touch?
Our Practice Hub app makes it easy to book, reschedule, or view your care plan at anytime. You can manage your appointments, access resources, and stay in control of your journey, all from your phone. Life happens, so if you need to reschedule, just try to give at least 24 hours’ notice to avoid a cancellation fee. If it’s short notice, I’ll always do my best to help. You’re also welcome to call or WhatsApp me directly.
2. Where is the Studio located and is there parking?
Our full location details are included within The Studio page or alternatively you can find us easily using our what3words location ///during.shut.output. The studio is situated in a beautifully converted barn nestled between Leigh and Brockham, surrounded by the beautiful Surrey Hills. I feel very lucky to have such a great space. Free parking is available on-site. Our location is conveniently close to the surrounding villages of Leigh, Brockham, Betchworth and Newdigate and towns of Dorking, Reigate, Crawley, and Horsham, I therefore see people from Surrey, East and West Sussex and beyond.
3. How often will I need to attend?
My care plans are tailored to you as an individual, this will take into account your health goals, stress levels, age, past injuries and lifestyle. All of these factors have a strong influence on how quickly you may improve. While you might feel relief after just one adjustment, my approach is about more than just a quick short term fix, it is about restoring function and balance to your nervous system and body, helping you to truly thrive.
4. Do I need an X-ray/MRI?
As with everything, the need for any imaging will be evaluated on an individual basis. Should they be clinically indicated then I can arrange a referral for either MRI or X-ray for you.
5. How will I feel after my adjustments?
I use gentle techniques tailored to your age, body, and needs—including feather-light pressure for babies (about the same as checking a tomato’s ripeness). Most people feel great afterwards—looser, lighter, or more balanced. Occasionally, you might feel a little tired or achy, which is a normal sign that your body is starting to respond. Staying active and hydrated after your adjustment can really help your body get the most from your care.
6. Are adjustments quick, and will I hear a ‘Crack’?
Life is busy, I get it! Going to see the chiro doesn't need to take up your whole morning! With a thorough Initial Consultation and years of experience, I know what your body needs each session. Adjustments are precise and efficient, so they don't take long, a win win! During an adjustment you might hear a popping sound, which is simply gas releasing from the joint—it’s normal and not painful and actually feels really good! I’ll always explain what to expect and how the adjustment will feel before we begin, so you can feel relaxed and informed every step of the way.
7. What’s different when treating little ones?
Chiropractic care for children is incredibly gentle and specifically adapted to suit their stage of development. Techniques used on babies and children are not the same as those used on adults—adjustments are light, precise, and often use no more pressure than you’d need to check the ripeness of a tomato. I have undertaken extensive training in paediatric care and I use my experience (and my mum instincts!) to ensure little ones are safe, comfortable, and happy throughout their visit.
8. Adjusting fees and claiming on Insurance?
I’ve worked hard to keep care affordable for individuals and families. You can chose to pay as you go for your adjustments or pay for care plans (12, 24 and 48 visits) in which can also be shared with your family. You can pay via the online booking portal, through the app (once you're an existing patient), or in person by card or cash. Most health insurance providers cover chiropractic care, though I have chosen not to register with BUPA or AXA PPP. For all other insurers, you pay up front and I’ll provide invoices for you to claim back. You’ll be able to see individual treatment prices on the booking portal. Care plan pricing is discussed during your second visit, once we’ve had a chance to understand your needs.
